Legal

Terms & Conditions

Last updated: August 15, 2026

1. About these terms

These Terms & Conditions (“Terms”) govern your use of this website and the booking of Tech Doc Manila's on-call computer and laptop repair services. By submitting a booking request, you agree to these Terms.

2. Our services

Tech Doc Manila provides on-site diagnosis, deep cleaning, cooling and performance fixes, virus removal, and general laptop/desktop troubleshooting, with home-service visits across NCR and selected areas in Rizal. Availability and coverage may vary by location and schedule.

3. Booking & scheduling

Submitting the booking form on our site is a request, not a confirmed appointment. We will contact you by phone or Messenger to confirm the visit and the schedule. Please make sure the contact details you provide are accurate — we can't confirm a visit we can't reach you about.

4. Payment

We diagnose the issue first and tell you the price before any repair work begins — you will never be charged for a repair without agreeing to the price beforehand. Diagnostic visits, cleaning, and repairs are priced individually depending on what's actually wrong, so we don't publish fixed prices in advance.

We accept GCash and bank transfer only. Payment is due after the service is completed.

5. Official communication channels

Please transact only through our official Facebook Page or Messenger account. Tech Doc Manila is not liable for any bookings or payments made outside our official channels — this applies to current bookings as well as any future repairs.

6. During the visit

Please be present (or have someone authorized present) at the service address for the full duration of the visit. For desktop repairs especially, having your device set up and accessible helps us work efficiently.

7. Cancellations & rescheduling

If you need to cancel or reschedule, please let us know as early as you can via Messenger or phone so we can adjust the technician's route for the day. If nobody is available at the address at the agreed time, the visit may need to be rescheduled.

Standard bookings: cancel up to 24 hours before your appointment
Same-day bookings: cancel up to 2 hours before the scheduled time
Appointments involving parts: cancellations are only accepted on the same day the appointment was booked

8. Your device & your data

We recommend backing up any important files before your appointment. While we take reasonable care with every device, computer repair — especially deep cleaning, disassembly, and troubleshooting — carries an inherent risk of pre-existing hardware issues surfacing. Tech Doc Manila is not responsible for data loss or pre-existing damage that was not caused by our work.

9. Warranty & back job policy

Our service warranty is valid for 7 days from the date of the appointment. A visit within that window is only honored as a back job if it's the same issue we originally worked on — if it turns out to be a different issue, a new paid service will apply.

To request a back job, please message our official page so we can book the follow-up appointment. A back job carries no additional charge unless extra services are needed beyond the original repair.

10. Limitation of liability

Tech Doc Manila performs services with reasonable skill and care and is not responsible for losses, data issues, or damages beyond our control, including pre-existing device conditions. That said, any damage proven to be directly caused by our technician's negligence will be properly addressed after assessment. To the extent permitted by law, we are not liable for indirect or consequential damages, including lost income.

11. Governing law

These Terms are governed by the laws of the Republic of the Philippines.

12. Changes to these terms

We may update these Terms from time to time. Continued use of our services after changes are posted means you accept the updated Terms.

13. Contact us

Questions about these Terms? Reach us at:

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